At Easiliving, we’re committed to doing things properly — and doing them well. From how we manage properties to the way we communicate, we’re constantly reviewing and refining our approach to stay ahead of industry standards.
If you ever have concerns about your property, your tenancy, or your experience with us, we’ve set out a clear framework below to make sure you’re fully supported and protected.
If you’d like to make a complaint, please submit it in writing with as much detail as possible. We’ll review your concerns in line with the timeframes outlined below.
If you feel we haven’t addressed your complaint within eight weeks, you may be able to refer the matter to The Property Ombudsman, even if we haven’t issued a final response.
What Happens Next
- Acknowledgement: We’ll confirm receipt of your complaint in writing within three working days, and include a copy of this complaints procedure.
- Investigation: Your complaint will be reviewed by our Office Manager, who will examine your file and speak with the relevant team members. You’ll receive a formal written response within 15 working days of the acknowledgement letter.
- Further Review: If you’re not satisfied with the outcome, you may request a further review by a senior member of our team. We’ll provide our final written response within 15 working days of receiving your request.
- Independent Review: If you’re still unhappy with our final viewpoint, you can contact The Property Ombudsman to request an independent review.
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please Note: You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
The Property Ombudsman
