1. Keys will not be released until 2pm on the first day of your tenancy. Please make an appointment to collect your keys.
2. No keys will be released until all tenants have signed their contract and paid deposit and rent in full.
3. For “right to rent” you MUST have your passport with you when you collect the keys. Non-EU tenants must have their visa, passport and university offer letter with them.
No keys will be released without these documents.
4. When you collect your keys, we will ask you to sign for your inventory digitally. This will then be emailed to you. You will have 3 working days to provide any comments and photos.
When you leave the property it must be cleaned to a professional standard as per your tenancy agreement. If you would like us to help you arrange a professional clean please contact us on firstname.lastname@example.org
If you are cleaning yourself make sure you do the following:
Vacuum all floor areas including under all beds and furniture
Wash all tiled and wooden floors & skirting boards
Dust and polish all surface areas
Dust/clean inside drawers and wardrobes
Clean all kitchen appliances including cooker, hob and fridge freezer. Wash down internal windows
Remove stains on carpets
Check all light bulbs are working
Remove all rubbish & personal items not in the property at the start
of your tenancy e.g. crockery, cutlery, food etc…!
2 Donate or Dump
Remove all your rubbish, unwanted clothes and any
furniture you brought in to the property. Take a house trip to
the local dump. if you have transport. Even better donate to the British Heart
Foundation Pack for Good campaign.
3 Don’t forget to empty your fridge and freezer.
Take any unwanted tinned and dried unopened food to the donation point at
Tesco’s in Jesmond. The Food Banks in Newcastle are desperate for
donations at this time of year.
5 Get your keys in ON TIME.
All full sets of keys MUST BE returned (by 12 noon) – otherwise the cost of any duplicate
keys required will be deducted from your damage deposit.
6 Book an accompanied check out
Speed up your deposit return by booking an accompanied checkout. Agree any charges there and then, sign
our form and your deposit return will be processed as a priority when we return to the office.
7 Settle any outstanding invoices
Make sure individual tenants have settled any
charges from during the tenancy. Replacement keys and late payment interest will be incurred by
all tenants if they are outstanding at the end of the tenancy.
8 Replace any light bulbs that have gone during tenancy
9 Take gas and electricity readings
You will need to notify your utility providers that you are leaving, inform them of your final meter readings and settle your final bills.
10 Get your Deposit in Order
If your deposit was protected by the DPS make sure the lead tenant has the Deposit Repayment ID safe. They will
need to log on to the DPS website when prompted to recover the deposit. If they have lost the repayment ID a reminder can be requested from www.depositprotectionservice.com
If your deposit was protected by Mydeposits make sure we have your bank details so that we can transfer your
deposit back to you by BACS as soon as we have agreed any charges. The sooner you send us your bank details – the sooner we can return your money!